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TOP 10 Reasons to Shop with RecaroChildSeat.com

  1. We're not a huge corporate operation. To us, our customers are much more than a series of numbers. When you contact Concierge Service at RECAROChildSeat.com you are guaranteed personal, one on one attention. Our top-notch Concierge Service staff is thoroughly trained, friendly, and very knowledgeable about all the RECARO child seats and accessories we offer.
  2. We have an exclusive ecommerce relationship with RECARO North America, and deal directly with their representatives in Auburn Hills, MI, just miles from our warehouse and office in Sylvan Lake, MI. We maintain an open stream of communication with the folks at RECARO, and get all the latest RECARO news as it happens.
  3. We are here to help you get the most from your new RECARO child seat and accessories. If you need a replacement part, warranty information, or any assistance or information from RECARO, we are ready and willing to help you out, either by answering the questions we can or by putting you in touch with RECARO directly. We want you to get the most out of the items we sell, even after you've gotten plenty of use out of them.
  4. We carry every RECARO child seat, child seat accessory, and color choice. We also provide extensive information on every RECARO product we carry.
  5. We're open for 13.5 hours a day on weekdays, and 8.5 hours a day over the weekend, so there's almost always a live Concierge Service agent available to answer your questions.
  6. We are an efficient customer service machine. Most times that you call you won't wait in a queue or be put on hold. 86% of our calls ring right straight through to a live Concierge Service agent. In the rare event that you do have to wait on hold, our average wait time for calls and Live Chats is about 14 seconds, and our average wait time for emails is 35 minutes. (And we're always trying to bring those numbers down.) Unlike many other ecommerce companies, we call and email EVERYBODY back!
  7. If you Order Today, it Ships Today, Guaranteed! All orders for in-stock items placed before 4pm EST (m-f) will ship out the Very Same Day, guaranteed. Also We offer free shipping on every order over $100, and don't charge tax for customers outside of Michigan and Minneapolis.
  8. Our shipping time is really fast. We can ship in-stock RECARO items to anywhere in the United States in 2 - 6 business days. If an item is backordered and we're waiting for replacements we will send you a personal email to let you know when that item is coming back in stock'so you'll know when to expect it - then we ship it out the day we get your item back in our warehouse.
  9. We have an experienced Fraud department that is always working to ensure your information is kept totally safe and secure. The fraud department updates its methods constantly, and knows what to look for when perpetrators of identity theft try to place fraudulent orders.
  10. Our return policy is SO easy. By shopping online, you're sacrificing the hands-on advantage that comes with shopping in person. We're aware that you might receive your new child seat or accessory and be less than satisfied (though we doubt it). If that is the case, for whatever reason, we want to make the return process as worry free as possible for you. Every item we ship includes a return label for you to stick on the box. All you pay is the return shipping cost, and return the product through the carrier of your choice. You may also purchase Return Shipping Insurance (at just a fraction of the estimated return shipping cost) during checkout to further reduce any online buying anxiety you might have.
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